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Discussion Starter · #1 · (Edited)
Check out the following email thread (read from the bottom up)...based on this type of customer service, I'm a Pit Bull customer for life!!!

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I went out to the assembly department and asked them to give me a nearly empty bottle of the 415 so don't bother buying it just yet. I'll put it in the package with your handle. No guarantees on exactly how much is in there but it should be enough for your needs. Thanks for choosing Pit Bull and have a good day.

George F. Hoffman
Pit Bull Products, Inc.
877-533-1977
[email protected]



----- Original Message -----
From: M. Shane Hill
To: 'George @ Pit Bull'
Sent: Wednesday, January 20, 2010 8:24 AM
Subject: RE: Status of Order?

A replacement handle grip would be fantastic! Mine is definitely showing wear (including a tear)! I’ll check the local hardware stores for the 415 and email ya if I end up needing a tube! J

To YOUR Success,

M. Shane Hill
Director, Operations
The Babb Group
949 . 278 . 7021 (CA)
212 . 939 . 7252 (NY)
866 . 391 . 2978 (Fax)
[email protected]
www.TheBabbGroup.com

*This transmission (and/or attachments accompanying it) contains confidential information belonging to the sender which is legally protected. The information is intended only for the use by the individual or entity named above. If you are not the intended recipient of the email and/or attachments, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you received this transmission in error, please notify me immediately by telephone at (949) 278-7021 to arrange for return of the documents.

From: George @ Pit Bull [mailto:[email protected]]
Sent: Wednesday, January 20, 2010 6:53 AM
To: [email protected]
Subject: Re: Status of Order?

We use Loctite 415 for the pads and the replacement grip. I would be glad to send you the grip for free but the glue is $16 per ounce(even when we buy it in bulk) and we only have it in 1 oz. bottles. I have never seen any other adhesive work for bonding our parts as well as the Loctite 415 does...and believe me I have tried! Or you can see if you can acquire some 415 locally in a smaller container. Just let me know if you need to purchase ours. Have a good day.

George F. Hoffman
Pit Bull Products, Inc.
877-533-1977
[email protected]



----- Original Message -----
From: M. Shane Hill
To: 'George @ Pit Bull'
Sent: Wednesday, January 20, 2010 7:34 AM
Subject: RE: Status of Order?

Good morning, George! Thanks for such a quick reply – can’t wait to get them in. :-D While I have your attention, two questions for ya.

1.I notice you don’t sell a replacement grip for the rear stand. Any way I could acquire a new hand grip as well, to go with the new replacement pads set?!
2.The website says the replacement pads need to be installed with adhesive. Think grip glue would work?

To YOUR Success,

M. Shane Hill
Director, Operations
The Babb Group
949 . 278 . 7021 (CA)
212 . 939 . 7252 (NY)
866 . 391 . 2978 (Fax)
[email protected]
www.TheBabbGroup.com

*This transmission (and/or attachments accompanying it) contains confidential information belonging to the sender which is legally protected. The information is intended only for the use by the individual or entity named above. If you are not the intended recipient of the email and/or attachments, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you received this transmission in error, please notify me immediately by telephone at (949) 278-7021 to arrange for return of the documents.

From: George @ Pit Bull [mailto:[email protected]]
Sent: Wednesday, January 20, 2010 6:30 AM
To: [email protected]
Subject: Re: Status of Order?

Good morning. Your order shipped on 1/14 and arrived in Phoenix early this morning. They say it is scheduled for delivery today. Your UPS tracking number is: 1Z4R8F180342596220. Thanks for choosing Pit Bull and have a good day.

George F. Hoffman
Pit Bull Products, Inc.
877-533-1977
[email protected]



----- Original Message -----
From: M. Shane Hill
To: [email protected]
Sent: Wednesday, January 20, 2010 7:13 AM
Subject: Status of Order?

Hi there,

I am writing to inquire on the status of order 6623, placed on 1/14/2010. Do you have a tracking number?

To YOUR Success,

M. Shane Hill
Director, Operations
The Babb Group
949 . 278 . 7021 (CA)
212 . 939 . 7252 (NY)
866 . 391 . 2978 (Fax)
[email protected]
www.TheBabbGroup.com

*This transmission (and/or attachments accompanying it) contains confidential information belonging to the sender which is legally protected. The information is intended only for the use by the individual or entity named above. If you are not the intended recipient of the email and/or attachments, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you received this transmission in error, please notify me immediately by telephone at (949) 278-7021 to arrange for return of the documents.
 

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Thanks for reminding me. I am on deck for the front stand with the pin for the steering head fork work). No doubts now. Primal, where did you come from? I'm going to start following your threads now. :):)


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The DownTag - Coming Soon!
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Discussion Starter · #6 ·
Thanks for reminding me. I am on deck for the front stand with the pin for the steering head fork work). No doubts now. Primal, where did you come from? I'm going to start following your threads now. :):)


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Hey Smurf - Let me know how the front stand works out...I've been thinking about getting one myself but have been procrastinating! :/
 
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