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I've bought a lot of gear from them and had great luck. The zipper in one of my jackets, which was less than 1 year old went bad and they got me a replacement jacket from their distributor with no hassles. They are located in North Kansas City and Rusty, the owner is a great guy. He started out with internet sales and didn't have an actual showroom, but opened his doors to the locals two evenings a week so we could shop in person. Now he has a full retail showroom ans a sales staff. Rusty told me I'm his only local Blackbird customer that he knows of, so he always remembers me when I come in.
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